Francovich

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  • 1997 Ed.D Doctor of Education in Curriculum & Instruction Boise State University
  • 1981-94 Post Graduate work in the Humanities & Education Gonzaga University, Eastern Washington University, and Boise State University
  • 1980 BB.A Quantitative Business Analysis, Gonzaga University

Research Interests

Mixed method research in clinical medical education and its effects on individuals, work groups, and organizations; organizational dynamics & leadership as seen through the lens of ecological psychology, symbolic interactionism, situated theory and apprenticeship models of learning & knowing; participatory democracy and the role of narrative and dialogue in the formation of community & communities of practice

Professional Experience

  • 2006 - Current Chair & Assistant Professor Doctoral Program, Gonzaga University
  • 2006 - 2007 Adjunct Faculty - Whitworth College, Spokane WA (intercultural communication & organizational behavior)
  • 2005-2006 - Adjunct Faculty Doctoral Program, Gonzaga University
  • 1993 – Current – research associate - Northwest Regional Faculty Development Center at the Boise VA Medical Center.
  • 2001- Current Associate with the consulting firm of Chagnon & Reina Associates, Inc. of Stowe, Vermont - specialists in measuring & developing trust in individuals, teams, and organizations.
  • 2000 – 2001, Enterprise wide process development and organizational design work for Telect, Inc., Liberty Lake, WA.
  • 1998 – 2000 Consulting & Development of nationally disseminated training curriculum materials for the National Institute of Technology (NIST) Manufacturing Extension Partnership (MEP).
  • 1997 - 1998 Organizational development specialist for the Idaho Transportation Department (ITD).
  • 1992-2000 Private practice of educational counseling and consulting working with children and adults
  • 1991 - 1992 School Head - The Carden School, Boise, Idaho.
  • 1990-1991- Teacher - Boise Public Schools (Alternative High School). Developed an experiential education program geared toward non-traditional learners.
  • 1989-1990 - Corporate Sales - Bekins Northwest, Boise, Idaho
  • 1982-1989 Teacher and academic head of the Lower School. Saint George's School, Spokane, Washington (an independent, K-12 co-educational day school).

Selected Scholarly Work:

Francovich, C. (2008) Exploring Leadership Influence Behaviors in the Context of Behavior Settings International Journal of Leadership Studies, Vol. 4 Is. 1, 2008, pp. 38-50.

Francovich, C., Reina, M., Reina, D., Dilts, C. (March 2008) Trust Building Online: Virtual Team Collaboration and the Development of Trust in: Nemiro, J.,  Beyerlein, M., Bradley, L., Beyerlein, S. (Eds). The Handbook of High-Performance Virtual Teams. San Francisco: Jossey-Bass

Francovich, C. (2008, July) Dualism, reflexivity, systems and paradox: My Response. In C. Francovich (Chair) Dualism, reflexivity, systems and paradox. First DPLS Interdisciplinary Symposium conducted at Gonzaga University July 29, 2008

Francovich. C. (2008) [Review of the book Here Comes Everybody by Clay Shirky] International Journal of Servant Leadership. 4(1) (pp. 373-378)

Rushton, C., Reina, M., Francovich, C., & Reina D. (Submitted) Application of the Reina Trust and Betrayal Model to the Experience of Pediatric Critical Care Clinicians Francovich C, Reina M, Reina D

Francovich, C. (2007) Interactionism. International Encyclopedia of Organization Studies. Sage Publications: Newbury Park, CA.

Smith CS, Morris M, Hill W, Francovich C, McMullin J, Christiano J, Chavez L, Roth C, Vo A, Wheeler S, Milne C. Testing the Exportability of a Tool for Detecting Operational Problems in VA Teaching Clinics. J Gen Intern Med 2006;21:152-157.

Smith CS, Morris M, Hill W, Francovich C, Christiano J. Developing and Validating a Conceptual Model of Recurring Problems in Teaching Clinic. Advances in Health Sciences Education (in press)

Smith CS, Morris M, Hill W, Francovich C, McMullin J, Chavez L, Rhoads C. Cultural Consensus Analysis as a Tool for Clinic Improvements. J Gen Intern Med, Special Issue on Education 2004;19:512-516.

Smith CS, Francovich C, Morris M, Hill W, Gieselman J. A Qualitative Study of Resident Learning in Ambulatory Clinic. The Importance of Exposure to ‘Breakdown’ in Settings that Support Effective Response. Advances in Health Sciences Education 2004;4(2): 93-105.

Smith CS, Francovich C, Gieselman J. Pilot Test of an Organizational Culture Model in a Medical Setting. Health Care Manager 2000;19:68-77.

Smith CS, Francovich C, Gieselman J. Description of an Experiential Empathy and Self-Awareness Curriculum for Medical Residents. Annals of Behavioral Science and Medical Education 2000;7(1):5-12.

Smith CS, Francovich C, Gieselman J, Servis M. A Broader Theoretical Model for Feedback in Ambulatory Care. Advances in Health Sciences Education 1998;3:133-140.

Selected Professional Activities:

  • Board Member, Mary Parker Follett Foundation, Boise Idaho.
  • President (2008) and member of the shared leadership team - Spokane Chapter of ASTD (American Society of Training and Development)
  • Presenter on Organizational Trust - City of Spokane
  • Lecture and Seminar on Autopoiesis and Transpersonal Psychology for the Idaho Transpersonal Psychology Society, Boise State University.
  • Co-Presenter with Scott Smith, MD and Mark Servis, MD in a workshop titled: Feedback - Using Experience, Reflection, and the Ideas of Others to Create Knowledge, Waterfront Activities Center, University of Washington, Seattle.
  • Commencement speaker at Saint George's School, Spokane Washington.
  • Guest speaker for the Idaho Jungian Society. Presented a paper on the biological roots of learning theory and applications.
  • Presenter to summer faculty of the Southwest Idaho Private Industry Council youth education program. Topic was on Innovative Curriculum Ideas for Reaching At-Risk Youth.

Courses

  • DPLS 719 - Systemic Organizational Change
  • DPLS 772 - The Art & Practice of Dialogue
  • DPLS 772 - Complexity & Organizational Leadership
  • DPLS 700 - Leadership Theory
  • DPLS 701 - Organizational Theory
  • DPLS 728 - Scholarship & Dissertation Framework
  • DPLS 703 - Global Issues & Policy Analysis